ServiceNow CIS-CSM Latest Braindumps Sheet: ServiceNow Certified Implementation Specialist - Customer Service Management Exam - Dumpleader Providers you Best Pdf Pass Leader

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Candidates who pass the ServiceNow CIS-CSM Exam demonstrate their ability to provide efficient and effective customer service management solutions to organizations. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also validates the candidate's ability to manage and optimize customer service workflows, incidents, and service requests.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. False
B. True

Answer: B

Explanation:
Explanation

NEW QUESTION # 53
Articles can provide the following: (Choose three.)

A. Share product information
B. Information about customer's service contract
C. Provide answers and responses to common issues or questions
D. Document current and known issues

Answer: A,C,D

NEW QUESTION # 54
A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A. The account already has an open escalation record
B. No escalation approval flow is configured
C. The parent account of the account to be escalated is not active
D. The customer service agent is not assigned with the escalation requester role

Answer: A,D

NEW QUESTION # 55
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

A. Community
B. Service Catalog
C. Open An Incident
D. Knowledge Base

Answer: A,B,D

Explanation:
Explanation

NEW QUESTION # 56
Match the definitions for roles relationships.

Answer:

Explanation:

NEW QUESTION # 57
......

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